IVR-only phone numbers are also available. While basic functionalities like call recording, voicemail, conference calling, and unlimited simultaneous calls are included, the features we’ve highlighted below are what really make Aircall stand out from competitors.Īircall offers local, toll-free, and international business phone numbers in over 100 countries.
#Aircall marketplace software#
However, given that Aircall doesn’t offer native additional communication channels, nor other advanced contact center features like AI-based automation, enterprise-level companies will likely opt for a UCaaS or contact center software instead.Īircall call center software offers a mix of call management, team collaboration, productivity, and call monitoring features alike. Priority customer support, API developer support, unlimited outbound international calls, custom analytics, and access to Analytics+ are the only real upgrades here.Īs pricing is quote-based, assessing the plan’s value is a challenge.
#Aircall marketplace professional#
The Custom Plan isn’t much of a step-up from the Professional Plan, but does offer a higher level of customization and personalized attention. It’s the ideal plan for a growing call center–and Essential users will likely find themselves scaling up to this tier soon. Ideal for remote, in-house, and blended teams of over 10 employees, this plan offers users the Salesforce integration needed to take call center CRM to the next level.Īdmins can make call tags mandatory to prevent miscommunications, access the power auto dialer for improved lead list penetration, optimize staff schedules with the live activity feed, and use queue callbacks. It offers the more advanced features the Essentials plan lacks without a cost-prohibitive price increase. It’s easy to see why the Professional plan is Aircall’s most popular tier. Sales-focused call centers will likely opt out of this plan, as it doesn’t include the PowerDialer, call monitoring, or call whispering.īut for $30.00/user per month, the Essentials plan still provides excellent value, especially for newer or smaller teams that don’t need extensive analytics or monitoring capabilities. The biggest downside here is the lack of access to the coveted Salesforce integration–although Zoho, Slack, Intercom, Pipedrive, HubSpot, Zendesk, and API/webhooks are included. Though it lacks the live activity feed and advanced and custom analytics, it still offers 6 months of analytics history and access to call recordings for up to a year–enough insight for many companies.Ĭustomer support is somewhat limited compared to the other plans, but Essentials users still have access to the online help center, live group onboarding sessions, and phone/email support (though support hours aren’t specified.)
The Essentials Plan comes with a local or toll-free phone number, unlimited inbound and internal calling, and unlimited calls and texts within the US and Canada. Salesforce Sales Cloud and Salesforce Service Cloud Integrationsĭedicated Account Manager and Personalized Onboarding Sessions (15-user minimum) Live Activity Feed and Advanced Analytics The table below outlines the standard Aircall pricing model.
It aims to combine your team’s favorite tools into one easy-to-navigate dashboard.Īdvanced live and historical monitoring tools help supervisors identify workflow bottlenecks, peak call center times, and daily sales team and phone support team activity.īecause Aircall does not offer native video conferencing or team chat messaging, it’s best for small-to-medium-sized businesses that primarily communicate via voice calling and occasional, one-on-one SMS texting. Read on to learn more about Aircall pricing and plans, features, benefits, and more.Īircall is a cloud-based VoIP business phone system built to optimize call center productivity, evaluate and meet customer expectations, and offer remote and in-house teams increased flexibility.Īircall is designed to work alongside, not in lieu of, existing third-party business applications like Zendesk, Slack, Salesforce, JIRA, Zapier, and Shopify. Aircall is a user-friendly cloud call center software offering toll-free, local, and international numbers combined with a robust set of call management and productivity features.Īircall can improve customer service, help agents spend more time talking to valuable leads, and give supervisors the insight they need to streamline business processes.
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